Group Account Director & Marketing Leader

Running accounts
since 2010.
Here's the work.

15+ years leading high-performing teams across Canada, the UK and the US. My job is building the conditions where great work actually happens. I love the complicated ones: a messy account, a team that needs a fresh start. What makes me good at people is what makes me good at marketing. I see people. I listen. And I'm proud to always be their representative in the room.

Violet Karbalaei
$32M
Visitor spend
Destination Ontario
$12.3M
Record Camp Day
TH Foundation
88%
Media reach
Guinness Africa
114
Countries
#PauseToRemember

15 years. Three countries. Some of the brands.

Agencies FCB Toronto  Β·  Zulu Alpha Kilo  Β·  HeyHuman  Β·  bleublancrouge  Β·  BLKW  Β·  Vocabulary  Β·  Fuel Advertising
Consumer Brands Tim Hortons  Β·  PepsiCo  Β·  DoorDash  Β·  Hudson's Bay  Β·  Sears  Β·  Cordura  Β·  Top Deck
Spirits Guinness  Β·  Moosehead  Β·  Bailey's  Β·  JΓ€germeister
Financial Sunlife Financial  Β·  Desjardins  Β·  HomeEquity Bank  Β·  CPPIB
Health & Public Sector CAMH  Β·  Mackenzie Health  Β·  Ontario Health  Β·  Destination Ontario  Β·  McMaster University  Β·  Ministry of Economic Development  Β·  Ontario Ministry of Health
Sports & Events NHL  Β·  CFL  Β·  EPL  Β·  2015 Pan Am Games
Featured Work

Work done with
great teams.

Nine projects. Every one built by talented people. My job was building the conditions. Click any card to see what I learned.

TIAC Campaign of the Year 2016 CASSIES Bronze
Tourism Integrated FCB Toronto
Destination Ontario

#WhereAmI

Turned a single TV spot into a full 360-degree integrated campaign that convinced Ontarians to explore the province they thought they already knew.

$32M
Visitor spend
+38%
2-night stays YoY
+15%
Above client targets
Challenge & Solution

Research kept saying the same thing: Ontarians believed they already knew Ontario, so they'd book a flight to Iceland before considering their own backyard. The brief was to change that with no landmarks reel, no big reveal and no budget that matched the ambition.

My Role

I transformed what started as a single TV spot into a full 360-degree integrated campaign. That meant connecting top-of-funnel awareness to destination-specific social content and building out a comprehensive location database. I coordinated 250+ owned channels across Ontario and mobilised 13 regional tourism organisations to create custom content for each region. The campaign launched unbranded for 12 days, just the question "Where Am I?" over stunning footage no one recognised as Ontario. 30,000 guesses came in. Then the reveal. The audience became the media.

The Outcome

$32M in visitor spend. 38% YoY increase in 2-night stays. Client targets exceeded by 15%. TIAC Marketing Campaign of the Year. This was a year-long process including 24 shooting days at 17+ Ontario locations. The ROI was $7.32 for every dollar spent.

Managed the campaign through a year-long production process, 250+ owned channels and 13 regional tourism partners at FCB Toronto.
Best African Promotion Β· Internal Diageo 88% Media Reach
Beverage Experiential HeyHuman London
Guinness / Diageo: Made of Black

Thierry Henry: African Market Activation

I proposed Thierry Henry as brand ambassador, built the ROI case from scratch and secured Β£2M from Diageo's global CMO. Then I led the campaign that became an internal case study.

160K
Cases sold
88%
Media reach
40%
YoY account growth
Challenge & Solution

Guinness wanted to grow share across Sub-Saharan Africa. The existing approach was traditional promotional advertising. It wasn't working. The stakes were high: getting it wrong in markets where authenticity is non-negotiable would have done real damage.

My Role

I proposed the shift: from traditional promotional advertising to experiential marketing built around a high-profile athlete activation. I identified Thierry Henry: not just because of his global profile, but because his heritage and relationship to African football culture made him genuinely credible. I built the proposal and the ROI case, presented it to global teams and secured an additional Β£2M from Diageo's global CMO. Then I designed integrated pop-up bar events, digital campaigns and an earned media strategy across Nigeria, Kenya, Ethiopia and Cameroon, leading an inter-agency team of five.

The Outcome

160,000 cases sold. 88% media reach across target markets. 40% year-over-year account growth. It became an internal Diageo case study, cited as the brand's best-performing African promotion ever. Henry was honoured as "Igwe of Football" in Lagos, a fan-given nickname the campaign amplified rather than manufactured.

Personally proposed and championed the Thierry Henry partnership. Managed a team of five and served as inter-agency lead across creative, media and PR.
Strategy Agency of the Year 2018
Health Social Change Zulu Alpha Kilo
CAMH: Centre for Addiction and Mental Health

Mental Health is Health

Shifted mental health from a conversation about crisis to a declaration about identity, so people would fund it the same way they fund cancer research.

77β†’86%
Attitude shift
30M
Earned impressions
$2M
Raised in one night
Challenge & Solution

CAMH had awareness but not the fundraising muscle of major health charities. People would share posts about mental health, but giving required a different emotional commitment. The challenge was making mental health as donatable as heart disease research. Without leading with suffering.

My Role

The frame was equivalence, not charity. "Mental health is health" as a declarative statement. Billboards asked unanswered questions: "Why do some illnesses get treatment but others get judgment?" Real Canadians told real stories, including retired NHL goaltender Corey Hirsch. The campaign gave donors a position to hold, not just a problem to feel bad about.

The Outcome

The perception that "mental health is a key component of overall health" grew from 77% to 86%. Over 30M earned impressions, 89% positive sentiment, 11,000+ hashtag uses. The Difference Makers gala raised $2M in a single night. Zulu Alpha Kilo was named Strategy Agency of the Year 2018, with this campaign central to the award.

Account Director at Zulu Alpha Kilo. Led the client relationship through a brief that required equal parts strategic rigour and human sensitivity.
CNN / BBC / ESPN Coverage Sportsnet Documentary
QSR Brand Purpose Zulu Alpha Kilo
Tim Hortons x NHL

The Away Game

A hockey trading card promotion became a documentary that aired on Sportsnet and was covered by CNN, BBC and ESPN. Because the story was real and we let it be real.

50+
Broadcast segments
Global
CNN, BBC, ESPN, USA Today
Challenge & Solution

The Tim Hortons Hockey Cards brief was a massive multi-agency programme across the NHL, Upper Deck, celebrities, in-store, packaging, digital and PR. Complex by design. But inside it, the team found a real story: the Kenya Ice Lions, East and Central Africa's only ice hockey team, who had never had an opponent. Tim Hortons flew 12 of them to Canada, surprised them with Sidney Crosby and Nathan MacKinnon, and let the film be honest. The response turned a promo brief into a Sportsnet documentary.

My Role

Mike Johnson led this campaign. I was on the support team and what I learned from it was about sweating the details: screwing helmets together, vacuuming change rooms, making sure every logistical thing was right so the things that mattered could actually happen. The kind of work you don't see but that makes the whole thing possible.

The Outcome

The campaign significantly overdelivered on every target. Tim Hortons donated equipment and funded a development programme for the Ice Lions. In October 2024, Kenya was admitted to the International Ice Hockey Federation. A promotional brief became something that actually changed the trajectory of a sport in a country.

Support team, Zulu Alpha Kilo. Led by Mike Johnson. What I took from this one: the details are the work.
Record Camp Day Β· $12.3M
Non-profit Repositioning Zulu Alpha Kilo
Tim Hortons Foundation Camps

Repositioning Camp Day

People thought the camps were for poor kids. They aren't. They're transformational five-year journeys. I reframed that story, changed the name and logo, and let real voices do the rest.

$12.3M
Raised, record year
$35K
Unsolicited donations
Challenge & Solution

The camps had a perception problem. People assumed they were charity camps for underprivileged kids, a one-time handout. In reality, they're transformational multi-year programmes where kids return for five consecutive years and build life skills that follow them into adulthood. 275,000 youth over 45 years. The problem wasn't the programme. It was the story.

My Role

I led the stakeholder research that identified the perception gap and then repositioned the core narrative: from charity to transformational support system. That included rebranding the camps themselves: new name, new logo. Then I directed an authentic storytelling approach on a small budget, producing long-form content anchored in real camp alumni voices. No celebrity narration, no sweeping music, no manufactured emotional arc. The campaign featured real people, including Shelagh Cole, a camp alumna who later became a dear friend. When she says "camp was the constant variable in our lives that showed up and continued to say you can," that's not an advertising line. That's what happened.

The Outcome

$12.3M raised, the highest single Camp Day total in Foundation history. Beyond the campaign total, $35,000 in unsolicited donations came in from people who found the content independently and simply wanted to give. That's the signal that the story was working at a different level. A proof point that authenticity and fundraising ambition aren't in conflict.

Strategic account lead and primary client liaison. Championed the repositioning and authenticity-first brief through stakeholder research, rebranding and a multi-channel rollout.
AME Gold Shorty Award MUSE Award Communication Arts
Cause Gaming Zulu Alpha Kilo
Royal Canadian Legion x HomeEquity Bank

#PauseToRemember

Brought Remembrance Day to Twitch. At 11am on November 11, gamers in 114 countries laid down their controllers for a moment of silence.

114
Countries
17.5M
Earned impressions
40%
Donation growth
Challenge & Solution

The Royal Canadian Legion needed to reach younger Canadians who had no existing relationship with Remembrance Day. They weren't ignoring it. They just weren't there for it. They were on Twitch.

My Role

Ask the gaming world to do what the world once did at 11am on November 11: stop. Global streaming influencers broadcast a simultaneous ceasefire. A film juxtaposed real war footage against gaming visuals and sounds, then paused: "War is not a game." The digital poppy gave viewers a way to act. A poppy on a controller made it immediately legible.

The Outcome

Digital Poppy purchases from 114 countries. 17.5M earned impressions, 6.9M social impressions. 40% donation growth for the Legion's Digital Poppy. AME Gold. Shorty Award. MUSE Award. Communication Arts. Ranked Zulu Alpha Kilo in the top three of the global AME Agency Report.

Account Director at Zulu Alpha Kilo. Led the account through one of the agency's most-awarded cause campaigns.
58M Prizes Won
QSR Digital Sustainability Zulu Alpha Kilo
Tim Hortons

Roll Up the Rim: Going Digital

The environmental pressure was real, the cups were a problem, and 35 years of ritual were at stake. We made it all digital and 58 million prizes were won.

58M
Prizes won
54%
App engagement lift
Challenge & Solution

Roll Up the Rim had a cup problem. Hundreds of millions of paper cups were being generated annually for a promotion built entirely around rolling up a paper rim. As pressure around single-use cups grew, the question became unavoidable: how do you preserve a 35-year ritual while eliminating the thing people were literally doing when they participated in it?

My Role

I led the multi-agency team that reimagined Roll Up the Rim as a fully digital experience. The 2020 campaign launched as a hybrid: physical cups for the first two weeks, digital-only for the remaining two. To incentivise the shift, guests who ordered with a reusable cup got three digital rolls instead of one. Tim Hortons distributed 1.8 million free reusable cups on March 10 as the opening move. The strategy reframed a sustainability problem as a loyalty opportunity.

The Outcome

58 million prizes won. 54% engagement lift. The digital transition that had seemed risky saw near-immediate adoption. The methodology became the blueprint for the full digital pivot in 2021, when physical cups were retired entirely. What started as an eco imperative became the most successful version of the contest the brand had run.

Led the multi-agency account team tasked with reimagining Canada's biggest contest and bringing it to the app, allocating $75M+ in annual media budget to support the transition.
The Dieline Feature 2026
Beverage Packaging Social Vocabulary
PepsiCo Canada

Pepsi Maple Cola

A Canada-only limited edition timed around the 2026 Winter Olympics and the 51st state conversation. Packaging design and social campaign for the most Canadian thing Pepsi has ever done.

Canada
Exclusive market
Dieline
Featured packaging
Challenge & Solution

A Canada-exclusive Pepsi variant at a moment when Canadian identity was very much in conversation: the 2026 Winter Olympics in Milan and the ongoing 51st state news cycle converging at once. Two very different reasons to feel Canadian. The challenge was making something that felt genuinely earned rather than just capitalising on the moment.

My Role

Led packaging design and social campaign for the Pepsi Maple Cola launch at Vocabulary. The packaging had to earn the maple leaf, not just wear it. The social strategy leaned into the cultural conversation with a dry, characteristically Canadian sensibility. The Dieline, one of the world's leading packaging design publications, featured the work.

The Outcome

Featured on The Dieline and covered across social and trade media. A case of the product and the moment arriving at exactly the right time, with creative that understood what it was actually saying.

Group Account Director at Vocabulary. Led packaging design and social strategy for the launch.
Built with Claude Code + GitHub No engineering team
Product Build AI Workflow kinbee
kinbee

The Buzz Newsletter

A weekly intelligence briefing for fertility industry professionals. We needed it, couldn't find it, so I built the workflow myself using Claude Code and GitHub. No engineering team required.

Weekly
Automated delivery
Live
thebuzz.kinbee.ca
Challenge & Solution

My colleagues and I kept running into the same wall: no good source of timely, curated intelligence for fertility professionals. Clinical updates, business news, research that actually matters to operators. It didn't exist in one place at the right level. We were already writing our own notes on developments that mattered. We just weren't sharing them.

My Role

A fully automated weekly newsletter workflow using Claude Code and GitHub. Every week the system pulls the most important fertility industry news, evaluates what actually matters to professionals in the space and explains why it's relevant. We had the POVs. The pipeline just needed building. I built it myself. No engineering team, no agency, no budget. Just the tools and the problem.

The Outcome

The Buzz is live at thebuzz.kinbee.ca and delivers weekly to fertility professionals. It's a proof of concept that a non-engineer can build useful, automated publishing infrastructure when the problem is clear enough. This site was also built with Claude Code, which is how I understood what was possible.

Built and maintained by me. Co-published through kinbee. For fertility operators, clinics and the business side of reproductive health.
How I Work

The thinking behind the work.

Good account direction isn't logistics management. It's translating between what a client actually needs and what a creative team can actually build, and keeping both sides honest enough to do something real.


After 15 years I've found that the campaigns that work best are the ones where everyone is operating from the same truth: client, creative, media, strategy all pulling in one direction. My job is to build that shared ground and protect it. And to use every tool available to get there faster.

01
Strategy comes before format

Before asking what the campaign should look like, I ask what it needs to do and for whom. Platform, format and execution follow from that, not the other way around.

02
The client brief is a hypothesis

A brief is the start of the conversation, not the end. The real job is understanding what's behind the ask: the business pressure, the internal politics, the unstated fear. Solving for that.

03
Great creative needs a clean runway

The best work comes from teams who feel trusted and unencumbered. Account management either creates that environment or kills it. I know which one I'm here to do.

04
Credit belongs with the team

The campaigns on this site were built by talented people who don't always get named. My role was to align, unblock and advocate. Worth naming that honestly.

05
Measurement is a design decision

What you decide to measure tells the story before the campaign runs. I help clients pick the right metrics early, ones that actually reflect whether the work is doing something real.

About

More than the campaigns.

I'm a senior marketing and account director based in Canada. Over 15 years and three countries, I've led integrated campaigns for some of Canada's most recognised brands, working inside agencies like FCB Toronto, HeyHuman London and Zulu Alpha Kilo as well as consulting across healthcare, government and financial services.

I hold an MBA from Rotman School of Management, University of Toronto (2022) and an Advanced Diploma in Advertising and Marketing Communications from Mohawk College (2010), the same programme I now teach in. That full circle isn't lost on me.

I care about work that's honest and brands that actually do what they say. I also care about who gets to be in this industry. I've run SGC, a networking and mentorship group for Toronto women in advertising, since 2015.

Beyond client work, I co-founded kinbee, a healthcare automation startup. The Buzz, kinbee's weekly briefing for fertility industry professionals, is my own project, built and automated with Claude Code and GitHub.

I also have strong business results across revenue, retention and team performance that I'm happy to discuss in person.

πŸŽ“
Faculty β€” Mohawk College

Teaching the account managers and project managers of tomorrow in the Advertising & Marketing Communications Programme, the same one I graduated from in 2010.

🐝
Co-founder β€” kinbee

Healthcare automation startup reducing administrative friction for care providers. Applying marketing strategy and systems thinking to a sector that urgently needs both.

✍️
Builder β€” The Buzz Newsletter

A weekly intelligence briefing for fertility industry professionals. Built and automated with Claude Code and GitHub. For operators, clinics and the business side of reproductive health. Co-published through kinbee.

🀝
Founder β€” SGC

Networking and mentorship group for Toronto women in advertising, running since 2015. Cross-agency collaboration and building the industry we actually want to work in.

πŸ“‹
Marketing Consultant (2020–Present)

Clients include Mackenzie Health, Ontario Ministry of Health, Moosehead, PepsiCo, DoorDash, bleublancrouge, Cossette, Desjardins and Thrive Group. Strategy, brand and comms across healthcare, QSR, government and financial services.

Contact

Got something worth solving?

Looking for a group account director, director of client services or fractional CMO? Or just want to talk through a brief, a brand problem or something you're building? Best way to reach me is LinkedIn.